Characteristics of measuring organizational performance: a study in description in Rio Grande do Norte’s hospitals

Abstract

This research aims to investigate the main characteristics of the measurement performance of hospitals in Rio Grande do Norte. For this purpose, we performed a descriptive, conducted in 46 hospitals in the state, selected from a non-probabilistic in the cities of Natal, Mossoró, Parnamirim, São Gonçalo do Amarante, Ceará-Mirim, Macaíba, Caicó, Açu, Currais Novos, São José de Mipibú and Pau dos Ferros. To collect the data, we used an objective questionnaire, consisting of 32 questions, arranged in rating scales for single category, multiple choice and Likert scale. After tabulating the data, perform analysis was descriptive and non-parametric statistical tests, chi-square and Fisher exact test. The results show that most of the institutions analyzed are being managed by professionals with good skills and knowledge in areas such as administration, accounting, economics and medicine, have a mission, do some planning, budgeting, report on their plans, strategies and goals, using indicators and reports for decision making, evaluate and compare the performance of organizations with similar characteristics. The hypotheses tested had statistically significant relationship. Given these results, it can be concluded that most of the hospitals listed in the original sample, uses in its process management of key performance measures investigated, having data to assess how they are progressing in achieving the predetermined goals and identify areas to be improved.