Analysis of health care with Naturology in perspective of the users

Abstract

The research aimed to analyze the health care in the user’s perspective, attended the Section of Naturology of the Assembleia Legislativa do Estado de Santa Catarina (ALESC). The study was descriptive, exploratory and quantitative analysis was descriptive, performed between September and October 2012. The sample consisted of 80 users, and data collection was made by means of a questionnaire. The analysis focused on issues related to knowledge and acceptance of natural practices, user satisfaction and resoluteness of health care with Natur-ology. The results showed that the majority (67.1%) knew the natural practices, but most, but most (52.5%) was not used. Among the practices mentioned, the most popular has been the flower remedies, both known and used. The analysis of user satisfaction for assistance with Naturology was positive, where the majority (83.8%) is considered satisfied with the service, (85.3%) reported that the treatment with naturology improved their health and (49.4%) that his health problem was solved with the service. Most (97.4%) believes that Naturology has resoluteness in the service of their user, (95.0%) believe the effect of natural practices, (97.4%) indicate treatment with Naturology to others demonstrating that natural practices are accepted. This study showed that it is possible to analyze the health care under different user perspectives, identifying factors that can improve the quality of the actions provided by Naturology.