FILOSOFIA LEAN SEIS SIGMA MELHORA A COLABORAÇÃO PARA OBTER UMA CADEIA DE SUPRIMENTOS MAIS INTEGRADA

Autores

  • Yinef Pardillo Baez Jönkoping University
  • Roy Andersson Jönkoping University
  • Eduardo Bridi UFSC
  • Edson Pacheco Paladini UFSC

DOI:

https://doi.org/10.19177/reen.v12e32019153-176

Palavras-chave:

Lean Seis Sigma, Cadeia de suprimentos, Colaboração, Integração na cadeia de suprimentos.

Resumo

O objetivo deste estudo de caso é investigar se uma filosofia combinada de Lean e Six Sigma pode ajudar a melhorar a colaboração para obter cadeias de suprimentos mais integradas. O método utilizado foi a revisão de literatura, estudo de caso múltiplo, entrevistas presenciais e observações no local em sete grandes empresas suecas. Foi indicado que, ao implementar a filosofia Lean Six Sigma, as empresas poderiam melhorar o ambiente de negócios e a colaboração para obter cadeias de suprimentos integradas. O documento fornece orientação às organizações sobre a aplicabilidade e propriedades das filosofias e conceitos de qualidade em logística.

Referências

AGUILAR, P. R. Administración de la Cadena de Suministro SCM. Lo que todos deberían saber, 2009.

ANAYA TEJERO, J. J.; POLANCO MARTÍN, S. Innovación y mejora de procesos logísticos: Análisis, diagnóstico e implementación de sistemas logísticos, ESIC, Madrid, 2007.

ANDERSSON, R. Lean Six Sigma - a way to make the supply chain robust and resilience. 11th International QMOD Conference, Helsingborg, Sweden, 2008.

ANDERSSON, R. Supply chain resilience through quality management, Chalmers Reproservice and Vasastadens bokbinderi, Göteborg, 2009.

ANDERSSON, R., ERIKSSON, H.; TORSTENSSON, H. Similarities and differences between TQM, Six Sigma and Lean, The TQM Magazine, Vol. 18, No. 3, p. 282-296, 2006.

ANDERSSON, R.; HAMMERSBERG, P. A Six Sigma framework enabling collaborations across companies' boundaries in the Supply Chain. 19th Annual Conference for Nordic Researchers in Logistics NOFOMA, Reykjavik, Iceland, 2007.

ANDERSSON, R., HILLETOFTH, P., MANFREDSSON, P.; HILMOLA, O. P. Lean Six Sigma strategy in telecom manufacturing, Industrial Management & Data Systems, Vol. 114 No. 6, pp. 904 - 921, 2014.

ANTONY, J.; ESCAMILLA, J. L.; CAINE, P. Lean Sigma, Manufacturing Engineer, Vol. 82 No. 2, pp. 40-42, 2003.

ARNHEITER, E.; MALEYEFF, J. The integration of lean management & Six Sigma, The TQM Magazine, Vol. 17 No. 1, p. 5-18, 2005.

BAGCHI, P. K.; CHUN HA, B.; SKJOETT-LARSEN, T.; BOEGE SOERENSEN, L. Supply chain integration: a European survey, The International Journal of Logistics Management, Vol. 16 No. 2, pp.275-294, 2005.

BAK, O. , The Use of Collaboration Tools in Supply Chain: Implications and Challenges, E-Supply Chain Technologies and Management, Information Science Reference, United States of America, 2007.

BAKER, W. H.; SMITH, G. E.; WATSON, K. J. Chapter VII: Information Security Risk in the E-Supply Chain, E-Supply Chain Technologies and Management, Information Science Reference, United States of America, 2007.

BELEKOUKIAS, I.; GARZA-REYES, J. A.; KUMAR, V. The impact of lean methods and tools on the operational performance of manufacturing organisations, International Journal of Production Research, Vol. 52 No. 18, pp. 5346-5366, 2014.

BENDELL, T. , A review & comparison of Six Sigma & the lean organisations, The TQM Magazine, Vol. 18 No. 3, pp. 255-262, 2006.

BENTON, W. C.; MALONI, M. , The influence of power driven buyer/seller relationships on supply chain satisfaction, Journal of Operations Management, Vol. 23 No. 1, pp. 1-22, 2005.

BOWERSOX, D. J.; CLOSS, D. J.; COOPER, M. B. , Supply Chain Logistics Management, Brent Gordon, Michigan, 2002.

BYRNE, G.; LUBOWE, D.; BLITZ, A. Using a Lean Six Sigma approach to drive innovation, Strategy & Leadership, Vol. 35 No. 2, pp. 5-10, 2007.

CARREIRA, B. Lean Manufacturing that Works, Amacom, New York, NY, 2005.

CARVALHO, H.; DUARTE, S.; MACHADO, V. C. Lean, agile, resilient and green: divergencies and synergies, International Journal of Lean Six Sigma, Vol. 2 No. 2, pp. 151-179, 2011.

CHAN, F. T. S.; KUMAR, V.; TIWARI, M. K. The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling model, International Journal of Production Research, Vol. 47 No. 1, pp. 119-142, 2009.

CHANG-TSEH, H. Information technology & Six Sigma implementation, Journal of Computer Information Systems, Vol. 47 No. 4, pp. 1-10, 2007.

CHRISTOPHER, M. Logistics and Supply Chain Management- Strategies for Reducing Cost and Improving Service, Financial Times/Prentice Hall, London, 1998.

CHRISTOPHER, M. The agile supply chain, Industrial Marketing Management, Vol. 29 No. 1, pp. 37-44, 2000.

CHRISTOPHER, M.; MCKINNON, A.; SHARP, J.; WILDING, R.; PECK, H.; CHAPMAN, P.; JUTTNER, U.; BOLUMOLE, Y. Supply Chain Vulnerability, Cranfield University, Cranfield, UK, 2003.

CHRISTOPHER, M.; PECK, H. Building the Resilient Supply Chain, International Journal of Logistics Management, Vol. 15 No. 2, 2004.

CHRISTOPHER, M.; TOWILL, D. R. Supply chain migration from lean and functional to agile and customised, Supply Chain Management: An International Journal, Vol. 5 No. 4, pp. 206-213, 2000.

DAHLGAARD, J. J.; DAHLGAARD-PARK, D. M. Lean production, six sigma quality, TQM and company culture, TQM Magazine, Vol. 18 No. 3, pp. 263-281, 2006.

DE KONING, H.; DOES, R. J. M. M.; BISGAARD, S. Lean Six Sigma in financial services, International Journal of Six Sigma & Competitive Advantage, Vol. 4 No. 1, pp. 1-17, 2008.

DE MAST, J. Six Sigma & competitive advantage, Total Quality Management, Vol. 17 No. 4, pp. 455-464, 2006.

EISENHARDT, K. M. Agency theory: an assessment and review, Academy of Management Review, Vol. 14 No. 1, pp. 57-74, 1989a.

EISENHARDT, K. M. Building theories from case study research, The Academy of Management Review, Vol. 14 No. 4, pp. 532-550, 1989b.

EISENHARDT, M. K.; GRAEBNER, E. M. Theory building from cases: opportunities & challenges, Academy of Management Journal, Vol. 50 No. 1, pp. 25-32, 2007.

ELLRAM, L. M. The use of the case study method in logistics research, Journal of Business Logistics, Vol. 17 No. 2, pp. 93-138, 1996.

ERICSSON, D. Supply/demand chain management: the next frontier for competitiveness: in Walters, D. ed., Global Logistics and Distribution Planning, pp. 117-135, Kogan Page, London, 2003.

FABBE-COSTES, N.; JAHRE, M. Supply Chain integration and performance: a review of the evidence, The International Journal of Logistics Management, Vol. 19 No. 2, pp.130-154, 2008.

FAZZARI, A. J.; LEVITT, K. Human resources as a strategic partner: sitting at the table with Six Sigma, Human Resource Development Quarterly, Vol. 19 No. 2, pp. 171-180, 2008.

JIMÉNEZ, F. H.; AMAYA, l. C. Lean Six Sigma en pequeñas y medianas empresas: un enfoque metodológico, Ingeniare, Revista chilena de ingeniería, Vol. 22 No. 2, pp.263-277, 2014.

FERGUSON, D. Lean & Six Sigma: the same or different?, Management Services, Vol. 51 No. 3, pp. 12-13, 2007.

FLYNN, B. B.; HUO, B.; ZHAO, X. The impact of supply chain integration on performance: A contingency and configuration approach, Journal of Operation Managements, Vol. 28 No. pp.58-71, 2010.

FLYVBJERG, B. Five misunderstandings about case-study research, Qualitative Inquiry, Vol. 12 No. 2, pp. 219-245, 2006.

FORRESTER, P.; SHIMIZU, U.; SORIANO-MEIER, H.; GARZA-REYES, J. A.; BASSO, L. Lean production, market share and value creation in the agricultural machinery sector in Brazil, Journal of Manufacturing Technology Management, Vol. 21 No. 7, pp. 853-871, 2010.

FRANKEL, R.; MOLLENKOPF, D. A. Cross-functional integration revisited: exploring the conceptual elephant, Journal of Business Logistics, Vol. 26 No. 1, pp. 18-24, 2015.

FROHLICH, M. T.; WESTBROOK, R. Arcs of integration: an international study of supply chain strategies, Journal of Operations Management, Vol. 19 No. 2, pp.185–200, 2001.

FURTERER, S.; ELSHENNAWY, A. K. Implementation of TQM & Lean Six Sigma tools in local government: a framework & a case study, Total Quality Management & Business Excellence, Vol. 16 No. 10, pp. 1179-1191, 2005.

GEORGE, M.; GUNDRY, J.; BRADISH, P. Agile Networking, Prentice-Hall, New Jersey, 1999.

GEORGE, M. D. Lean Six Sigma - Combining Six Sigma Quality with Lean Speed, McGraw-Hill, New York, NY, 2002.

GEORGE, M. L.; ROWLANDS, D.; KASTLE, B. What is Lean Six Sigma?, McGraw-Hill, New York, NY, 2004.

GEORGE, M. L.; WILSON, S. A. Conquering Complexity in Your Business, McGraw-Hill, New York, NY, 2004.

GLIGOR, D. M. The role of demand management in achieving supply chain agility, Supply Chain Management: An International Journal, Vol. 19 No. 5/6, pp. 577 - 591, 2014.

GOLD, S.; SEURING, S.; BESKE, P. Sustainable supply chain management and interorganizational resources: a literature review, Corporate Social Responsibility and Environmental Management, Vol. 17 No. 4, pp. 230-245, 2010.

GREEN, S. D. The future of lean construction: a brave new world, Proceedings of the 8th Annual Conference of the International Group for Lean Construction, Brighton, 2000.

HARRY, M. J. Six Sigma: a breakthrough strategy for profitability, Quality Progress, Vol. 31 No. 5, pp. 60-64, 1998.

HENDERSON, K.; EVANS, J. Successful Implementation of six sigma. Benchmarking general electric company, Benchmarking: An International Journal, Vol. 7 No. 4, pp. 260-281, 2000.

HILL, A. V.; WEIYONG, Z.; GILBREATH, H. G. Discipline your Lean Sigma programs, Industrial Engineer, Vol. 46 No. 6, pp. 48-52, 2011.

HILLETOFTH, P. Differentiation focused supply chain design, Industrial Management and Data Systems, Vol. 112 No. 9, pp. 1274-1291, 2012.

JAFARI, H.; NYBERG, A.; HILLETOFTH, P. Postponement and logistics flexibility in retailing: a multiple case study from Sweden, Industrial Management & Data Systems, Vol. 116 No. 3, pp. 445-465, 2016.

JING, G. G. A Lean Six Sigma breakthrough, Quality Progress, Vol. 42 No. 5, pp. 24-31, 2009.

KACHE, F.; SEURING, S. Linking collaboration and integration to risk and performance in supply chains via a review of literature reviews, Supply Chain Management: An International Journal, Vol. 19 No. 5/6, pp. 664 - 682, 2014.

KANJI, G. K. Reality check of Six Sigma for business excellence, Total Quality Management, Vol. 19 No. 6, pp. 575-582, 2008.

KAWULICH, B. B. Participant Observation as a Data Collection Method, Open Journal Forum Qualitative Sozialforschung, Vol. 6 No. 2, 2005.

KLEFSJÖ, B.; WIKLUND, H.; EDGEMAN, R. L. Six Sigma Seen as a Methodology for Total Quality Management, Measuring Business Excellence, Vol. 5 No. 1, pp. 31-35, 2001.

KUMAR, B. R.; AGARWAL, A.; SHARMA, M. K. Lean management - a step towards sustainable green supply chain, Competitiveness Review, Vol. 26 No. 3, pp. 311 - 331, 2016.

KUMAR, M.; ANTONY, J. Comparing the quality management practices in UK SMEs, Industrial Management and Data Systems, Vol. 108 No. 9, pp. 1153-1166, 2008.

KUO, Y.; YANG, T.; PARKER, D.; SUNG, C.-H. Integration of customer and supplier flexibility in a make-to-order industry, Industrial Management & Data Systems, Vol. 116 No. 2, pp. 213-235, 2016.

KWON, I.-W. G.; SUH, T. Trust, commitment and relationships in supply chain management: a path analysis, Supply Chain Management: An International Journal, Vol. 10 No. 1, pp. 26 - 33, 2005.

LAMBERT, D. M.; COOPER, M. C. Issues in supply chain management, Industrial Marketing Management, Vol. 29 No. 1, pp. 65-83, 2000.

LENNY KOH, S. C.; SAAD, S.; ARUNACHALAM, S. Competing in the 21st century supply chain though supply chain management and enterprise resource planning integration, International Journal of Physical Distribution and Logistics Management, Vol. 36 No. 6, pp. 455-465, 2006.

LIU, H.; KE, W.; WEI, K. K.; HUA, Z. The impact of IT capabilities on firm performance: the mediating roles of absorptive capacity and supply chain agility, Decision Support Systems, Vol. 54 No. 3, pp. 1452-1462, 2013.

LIU, S.; YANG, Y.; GUANG QU, W.; LIU, Y. The business value of cloud computing: the partnering agility perspective, Industrial Management & Data Systems, Vol. 116 No. 6, pp. 1160-1177, 2016.

LUBOWE, D.; BLITZ, A. Driving operational innovation using Lean Six Sigma, Business Performance Management, Vol. 6 No. 3, pp. 10-15, 2008.

LUMMUS, R. R.; VOKURKA, R. J. Managing the demand chain through managing the information flow: Capturing moments of information, Production & Inventory Management Journal, Vol. 40 No. 1, pp. 16-20, 1999.

MAGNUSSON, K.; KROSLID, D.; BERGMAN, B. Six Sigma The Pragmatic Approach, Studentlitteratur, Lund, Sweden, 2003.

MANGAN, J.; LALWANI, C.; BUTCHER, T. Global Logistics and Supply Chain Management, John Wiley and Sons, 2008.

MARTICHENKO, R. Lean six sigma logistics, Logistics Quarterly, Vol. 10 No. 1, 2004.

MENTZER, J. T. Managing Supply Chain Collaboration, Supply Chain Management, Sage Publications, Inc., Thousand Oaks, California, 2001.

MIN, H.; ZHOU, G. Supply chain modelling: past present and future, Computers and Industrial Engineering, Vol. 43 No. 1, pp. 231-249, 2002.

NARASIMHAN, R.; DAS, A. The impact of purchasing integration and practices on manufacturing performnace, Journal of Operation Management, Vol. 19 No. pp. 593-609, 2001.

NARASIMHAN, R.; KIM, S. W. Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms, Journal of Operations Management, Vol. 20 No. pp. 303-23, 2002.

NÄSLUND, D. Logistics needs qualitative research - especially action research, International Journal of Physical Distribution & Logistics Management, Vol. 32 No. 5, pp. 321-338, 2002.

NURUL KARIMAH, W.; AHMAD, W.; DE BRITO, M. P.; TAVASSZY, L. A. Sustainable supply chain management in the oil and gas industry, Benchmarking: An International Journal, Vol. 23 No. 6, pp. 1423 - 1444, 2016.

OLHAGER, J.; SELLDIN, E. Enterprise resource planning survey of Swedish manufacturing firms, European Journal of Operational Research, Vol. 145 No. 2, pp.365-73, 2003.

ONNO OMTA, S. W. F.; HOENEN, S. J. Capítulo I: Three fundamental perspectives on Supply Chain Management. A literature review, Las redes de Cadenas de Valor Alimentarias en el Siglo XXI: Retos y oportunidades internacionales, Editorial Agrícola Española S.A, Madrid, España, 2012.

PARDILLO, Y.; GÓMEZ, M. Modelo de diseño de nodos de integración en las cadenas de suministro, Revista de Ingeniería Industrial, Vol. XXXIV No. 1, pp.96-107, 2013.

PATTON, M. Q. Qualitative Research. Encyclopedia of Statistics in Behavioral Science, John Wiley & Sons, Inc., Saint Paul, MN, USA, 2005.

POWER, D. Supply chain management integration and implementation: a literature review, Supply Chain Management: An International Journal, Vol. 10 No. 4, pp.252-263, 2005.

QRUNFLEH, S.; TARAFDAR, M. Lean and agile supply chain strategies and supply chain responsiveness: the role of strategic supplier partnership and postponement, Supply Chain Management: An International Journal, Vol. 18 No. 6, pp. 571 - 582, 2013.

RIVEROS, D. P. B; SILVA, P. P. B. La logística Competitiva y la Administración de la Cadena de Suministro, Scientia et Technica, Año X, Vol. No. 24, 2004.

ROSENZWEIG, E.; ROTH, A.; DEAN, J. W. J. The influence of an integration strategy on competitive capabilities and business performance: an exploratory study of consumer products manufacturers, Journal of Operations Management, Vol. 21 No. 4, pp. 437-56, 2003.

SHARIFI, H.; ISMAIL, H. S.; REID, I. Achieving agility in supply chain through simultaneous design of and design for supply chain, Journal of Manufacturing Technology Management, Vol. 17 No. 8, pp. 1078 - 1098, 2006.

SHARMA, S.; CHETIYA, A. R. Simplifying the Six Sigma toolbox through application of Shainin DOE techniques, The Journal of Decision Makers, Vol. 34 No. 1, pp. 13-29, 2009.

SIMCHI-LEVI, D.; KAMIMSKY, P.; SIMCHI-LEVI, E. Designig and Managing the Supply Chain: Concepts, Strategies and Case Studies, McGraw-Hill, New York, 2008.

SNEE, R. D. Lean Six Sigma - getting better all the time, International Journal of Lean Six Sigma, Vol. 1 No. 1, pp.9-29, 2010.

SÖRQVIST, L. Ständiga förbä ttringar: Studentlitteratur, Lund, 2004.

STEVENS, G. C.; JOHNSON, M. Integrating the Supply Chain… 25 years on, International Journal of Physical Distribution & Logistics Management, Vol. 46 No. 1, pp. 19 - 42, 2016.

SUN, H.; NI, W. The impact of upstream supply and downstream demand integration on quality management and quality performance, International Journal of Quality & Reliability Management, Vol. 29 No. 8, pp. 872 - 890, 2012.

SUNHILDE, C.; SIMONA, T. Lean Six Sigma & innovations, Fascicle of Management & Technological Engineering, Vol. 6 No. 16, pp. 2525-2530, 2007.

SVENSSON, G. A conceptual framework of vulnerability in firms’ inbound and outbound logistics flows, International Journal of Physical Distribution & Logistics Management, Vol. 32 No. 2, pp. 110-134, 2002.

SWAIM, J. A.; MALONI, M.; BOWER, P.; MELLO, J. Antecedents to effective sales and operations planning, Industrial Management & Data Systems, Vol. 116 No. 6, pp. 1279 - 1294, 2016.

SWINK, M.; NARASIMHAN, R.; WANG, C. Managing beyond the factory walls: effects of four types of strategic integration on manufacturing plant performance, Journal of Operations Management, Vol. 25 No. pp. 148-64, 2007.

SWINK, M.; SCHOENHERR, T. The effects of cross-functional integration on profitability, process efficiency, and asset productivity, Journal of Business Logistics, Vol. 36 No. 1, pp. 69-87, 2015.

TACHIZAWA, E. M.; THOMSEN, C. G. Drivers and sources of supply flexibility: an exploratory study, International Journal of Operations & Production Management, Vol. 27 No. 10, pp. 1115-1136, 2007.

TAN, K. C. Supply chain management: practices, concerns, and performance issues, Journal of Supply Chain Management, Vol. 38 No. 1, pp.42-53, 2002.

TLAPA, D.; LIMON, J.; GARCÍA-ALCARAZ, J. L.; BAEZ, Y.; SÁNCHEZ, C. Six Sigma enablers in Mexican manufacturing companies: a proposed model, Industrial Management & Data Systems, Vol. 116 No. 5, pp. 926 - 959, 2016.

TRKMAN, P.; GROZNIK, A. Measurement of Supply Chain Integration Benefits, Interdisciplinary Journal of Information, Knowledge, and Management, Vol. 1 No. pp.37- 45, 2006.

TSIRONIS, L. K.; PSYCHOGIOS, A. G. Road towards Lean Six Sigma in service industry: a multi-factor integrated framework, Business Process Management Journal, Vol. 22 No. 4, pp. 812 - 834, 2016.

VACHON, S.; KLASSEN, R. D. Extending green practices across the supply chain: the impact of upstream and downstream integration, International Journal of Production & Operations management, Vol. 26 No. 7, pp. 795-821, 2006.

VAN DER VAART, T.; VAN DONK, D. P. A critical review of survey-based research in supply chain integration, International Journal of Production Economics, Vol. 111 No. 1, pp. 42-55, 2008.

VICKERY, S. K.; JAYARAM, J.; DROGE, C.; CALANTONE, R. The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships, Journal of Operations Management, Vol. 21 No. pp. 523-39, 2003.

VILLARREAL, B.; GARZA-REYES, J. A.; KUMAR, V. A lean thinking and simulationbased approach for the improvement of routing operations, Industrial Management & Data Systems, Vol. 116 No. 5, pp. 903 - 925, 2016.

VOIGT, G. Supply Chain Coordination in Case of Asymmetric Information. Information Sharing and Contracting in a Just-in-Time enviroment, Springer-Verlag, Magdeburg, Germany, 2011.

YIN, R. K. Case Study Research. Design and Methods. Applied Social Research Methods, SAGE, United State of America, 2009.

YIN, R. K. Case Study Research. Design and Methods, Sage Publications Inc., Thousand Oaks, CA, 2014.

ZHANG, Q.;TSENG, M. M. Modelling and integration of flexibility in the order commitment process for high mix low volume production, International Journal of Production Research, Vol. 47 No. 22, pp. 6397-6416, 2009.

Publicado

2020-04-29

Edição

Seção

Artigos Científicos