DIGA-ME O QUE VESTES E TE DIREI QUEM ÉS: UM ESTUDO SOBRE A PERSONALIDADE DAS MARCAS DE MODA DE LUXO

Autores

  • Fernanda Bueno Cardoso Scussel Universidade Federal de Santa Catarina
  • Gisela Demo Universidade de Brasília - UnB

DOI:

https://doi.org/10.19177/reen.v10e1201777-100

Palavras-chave:

Personalidade de marca, Branding, Mercado de luxo.

Resumo

A conquista de espaço na mente dos consumidores recebe cada vez mais conotação especial entre as estratégias empresariais. Assim, este artigo explora a personalidade de marca no mercado de luxo, construto que orienta a preferência e o consumo por parte das clientes. No que tange ao seu objetivo precípuo, tem-se a identificação das personalidades de marca das marcas de luxo na moda mais consumidas no Brasil. A pesquisa, de natureza quantitativa, contemplou 622 consumidoras, revelando a predominância das dimensões Credibilidade, Alegria e Sofisticação na percepção das consumidoras quanto à personalidade das marcas de luxo.

Biografia do Autor

  • Fernanda Bueno Cardoso Scussel, Universidade Federal de Santa Catarina
    Doutoranda em Administração na Universidade Federal de Santa Catarina (UFSC). Mestre em Administração pela Universidade de Brasília (UnB).
  • Gisela Demo, Universidade de Brasília - UnB

    Professora do Programa de Pós-Graduação em Administração da Universidade de Brasília (UnB). Doutora em Psicologia pela Universidade de Brasília (UnB)

Referências

AAKER, D. Measuring brand equity across products and markets. California Management Review, v. 38, n. 3, p. 103, 1996.

AAKER, J. Dimensions of brand personality. Journal of Marketing Research, v. 34, n. 3, p. 347-356, 1997.

AAKER, J.; BENET-MARTINEZ, V.; GAROLERA, J. Consumption symbols as carries of culture: a study of japaneseand Spanish brand personality constructs. Journal of Personality and Social Psychology, v.81, n.3, p.492-508, 2001.

AKIN, M. Predicting consumers’ behavioral intentions with perceptions of brand personality: A study in cell phone markets. International Journal of Business and Management, v. 6, n. 6, p. 193, 2011.

ALLÉRÈS, D. Luxo… Estratégias/marketing. 2. ed. Rio de Janeiro: Editora FGV, 2006.

ARSENA, A.; SILVERA, D. H.; PANDELAERE, M. Brand trait transference: When celebrity endorsers acquire brand personality traits. Journal of Business Research, v. 67, n. 7, p. 1537-1543, 2014.

ATWAL, G.; WILLIAMS, A. Luxury brand marketing – The experience is everything! Journal of Brand Management, v. 16, n. 5, p. 338-346, 2009.

AVIS, M. Brand personality factor based models: A critical review. Australasian Marketing Journal, v. 20, n. 1, p. 89-96, 2012.

AVIS, M.; AITKEN, R.; FERGUSON, S. Brand relationship and personality theory metaphor or consumer perceptual reality? Marketing Theory, v. 12, n. 3, p. 311-331, 2012.

AZOULAY, A. The malleable personality of brands: the winning facets. Proceedings Proceedings of the 34th EMAC Colloquium, Milão, Itália, 2005.

AZOULAY, A.; KAPFERER, J-N. Do brand personality scales really measure brand personality? Brand management, v.11, n.2, Nov 2003.

BASTIEN, V.; KAPFERER, J. More on Luxury anti-laws of Marketing. In: Luxury Marketing. Gabler Verlag, 2013. p. 19-34.

BATRA, R.; LEHMAN, R.; SINGH, D. The brand personality component of brand goodwill: some antecedents and consequences. IN: AAKER, D.; BIEL, A. Brand Equity and Advertising. New Jersey: Lawrence Erlbaum Associates, 1993.

BATTISTELLA, L. F.; BICHUETI, R. S.; GROHMANN, M. Z. Personalidade de Marca: um Estudo da Percepção dos Consumidores da Eny Comércio de Calçados. Revista ADM. MADE, v. 15, n. 1, p. 56-74, 2011.

BERRY, N. C. Revitalizing brands. Journal of Consumer Marketing, v. 5, n. 3, p. 15-20, 1988.

BOSNJAK, M.; BOCHMANN, V.; HUFSCHMIDT, T. Dimensions of Brand Personality Attributions: A Person-Centric Aproach in the German Cultural Context. Social Behavior and Personality: an international journal, v. 35, n. 3, p. 303-316, 2007.

BRAGA, J. Sobre o luxo. Revista Costura Perfeita, São Paulo, n.10, 2004.

BRANAGHAN, R. J.; HILDEBRAND, E. A. Brand personality, self‐congruity, and preference: A knowledge structures approach. Journal of Consumer Behaviour, v. 10, n. 5, p. 304-312, 2011.

BROWN, T. A. Confirmatory factor analysis for applied research. Guilford Publications: 2006.

CAPRARA, G. V.; BARBARANELLI, C.; GUIDO, G. Personality as metaphor: extension of the psycholexical hypothesis and the five factor model to brand and product personality description. European Advances in Consumer Research, v.3, p.61-69, 1998.

CAPRARA, G. V.; BARBARANELLI, C.; GUIDO, G. Brand personality: how to make the metaphor fit? Journal of Economic Psychology, v.22, p.377-395, 2001.

CASTARÈDE, J. O Luxo – Os segredos dos produtos mais desejados do mundo. São Paulo: Barcarolla, 2005.

CHAN, P.; SAUNDERS, J.; TAYLOR, G.; SOUCHON, A. Brand personality perception: regional or country specific? European Advances in Consumer Research, v. 6, p. 300-307, 2003.

D’ANGELO, A. C. Precisar, não precisa. Um olhar sobre o consumo de luxo no Brasil. São Paulo: Lazuli, 2006.

DE LIMA, A. A.; BAPTISTA, P. P. Impacto da Congruência entre Autoconceito e Personalidade de Marca na Intensidade da Qualidade de Relacionamento e Lealdade do Consumidor. Revista Brasileira de Marketing, v. 12, n. 1, p. 73-96, 2013.

DEMO, G; PONTE, V. Marketing de relacionamento (CRM): estado da arte e estudos de casos. Brasília: Atlas, 2008.

DINIZ, C. O Mercado do Luxo no Brasil: Tendências e Oportunidades. São Paulo: Seoman, 2012.

DURGEE, J. F. Understanding brand personality. Journal of Consumer Marketing, v. 5, n. 3, p. 21-25, 1988.

EISEND, M.; STOKBURGER-SAUER, N. E. Measurement Characteristics of Aaker's Brand Personality Dimensions: Lessons to be Learned from Human Personality Research. Psychology & Marketing, v. 30, n. 11, p. 950-958, 2013.

FERRANDI, J. M.; MERUNKA, D.; VALETTE-FLORENCE, P.; DE BARNIER, V. Brand personality: how well does a human personality scale apply to brands? Asia Pacific Advances in Consumer Research, v.5, p.53-60, 2002.

FETSCHERIN, M.; TONCAR, M. The effects of the country of brand and the country of manufacturing of automobiles: An experimental study of consumers' brand personality perceptions. International Marketing Review, v. 27, n. 2, p. 164-178, 2010.

FIONDA, A. M.; MOORE, C. M. The anatomy of the luxury fashion brand. Journal of Brand Management, v. 16, n. 5, p. 347-363, 2009.

DE BARNIER, V; FLORENCE, R. V. Towards a micro conception of brand personality: An application for print media brands in a French context. Journal of Business Research, v. 66, n. 7, p. 897-903, 2013.

FLORENCE, P. V.; GUIZANI, H.; MERUNKA, D. The impact of brand personality and sales promotions on brand equity. Journal of Business Research, v. 64, n. 1, p. 24-28, 2011.

FLOYD, F. J.; WIDAMAN, K. F. Factor analysis in the development and refinement of clinical assessment instruments. Psychological Assessment, v. 7, n. 3, p. 286, 1995.

FRELING, T. H.; CROSNO, J. L.; HENARD, D. H. Brand personality appeal: conceptualization and empirical validation. Journal of the Academy of Marketing Science, v. 39, n. 3, p. 392-406, 2011.

FRITZ, W.; GÜLOW, W. Luxury Marketing in the Age of Cheap An Exploratory Survey on Consumer Behavior in Online Shopping Clubs. In: WIEDMANN, K.; HENNINGS, N. (Org.). Luxury Marketing: A Challenge for Theory and Practice, p. 187-205. Springer Gabler, 2013.

FRY, A.; FAERM, S. Post-Recession consumerism in the U.S.: the influence of cheap and chic consumer products on perceptions of income inequality. Cuad. Cent. Estud. Diseñ. Comun., Ensayos, Ciudad Autónoma de Buenos Aires, n. 53, p. 169-188, jul. 2015.

GALHANONE, R. F.; TOLEDO, G. L. Comportamento do Consumidor de Produtos Luxuosos e Sofisticados: Um Estudo Empírico. Anais... XI SEMEAD, p. 1-12, 2008.

GARDNER, B. B.; LEVY, S. J. The product and the brand. Harvard Business Review, v.33, p.33-39, mar./abr., 1955.

HELGESON, J. G.; SUPPHELLEN, M. A conceptual and measurement comparison of self-congruity and brand personality - The impact of socially desirable responding. International Journal of Market Research, v. 46, n. 2, p. 205-233, 2004.

HERBST, U.; MERZ, M. A. The industrial brand personality scale: Building strong business-to-business brands. Industrial Marketing Management, v. 40, n. 7, p. 1072-1081, 2011.

HOOLEY, G. J.; SAUNDERS, J.A.; PIERCY, N. F. Estratégia de Marketing e Posicionamento Competitivo. São Paulo: Prentice Hall, 2005.

HUANG, H. H.; MITCHELL, V. W.; ROSENAUM-ELLIOTT, R. Are consumer and brand personalities the same? Psychology & Marketing, v. 29, n. 5, p. 334-349, 2012.

KAPLAN, M. D.; YURT, O.; GUNERI, B.; KURTULUS, K. Branding places: applying brand personality concept to cities. European Journal of Marketing, v. 44, n. 9/10, p. 1286-1304, 2010.

KELLER, K. L.; LEHMANN, D. R. Brands and branding: Research findings and future priorities. Marketing Science, v. 25, n. 6, p. 740-759, 2006.

KIM, J.; BAEK, T. H.; MARTIN, H. J. Dimensions of news media brand personality. Journalism & Mass Communication Quarterly, v. 87, n. 1, p. 117-134, 2010.

KIM, D.; MAGNINI, V. P.; SINGAL, M. The effects of customers’ perceptions of brand personality in casual theme restaurants. International Journal of Hospitality Management, v. 30, n. 2, p. 448-458, 2011.

KIM, D. H.; SUNG, Y. Gucci versus Old Navy: Interplay of brand personality and regulatory focus in advertising persuasion. Psychology & Marketing, v. 30, n. 12, p. 1076-1087, 2013.

LEÃO, A. L. M. S.; CAMARGO, T. I.; CAVALCANTI, R. C. T. Como uma onda no mar: a fluida personalidade da Movimento. BBR-Brazilian Business Review, v. 10, n. 3, p. 34-53, 2013.

LEÃO, A. L. M. S.; CAMARGO, T. I.; CAVALCANTI, R. C. T.; ARAÚJO, S. L. E.; SILVA, C. E. P. Avaliação da personalidade da marca Pague menos na ótica dos clientes. Revista Eletrônica de Estratégia & Negócios, v. 7, n. 3, p. 256-276, 2014.

LEE, J. Relationship between consumer personality and brand personality as self-concept: From the case of Korean automobile brands. Academy of Marketing Studies Journal, v. 13, n. 1, p. 25, 2009.

LEE, J.; BACK, K. Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment. Journal of Travel & Tourism Marketing, v. 27, n. 2, p. 132-145, 2010.

LEE, Y.; BACK, K.; KIM, J. Family restaurant brand personality and its impact on customer's emotion, satisfaction, and brand loyalty. Journal of Hospitality & Tourism Research, v. 33, n. 3, p. 305-328, 2009.

LEHMANN, D. R.; GUPTA, S.; STECKEL, Joel H. Marketing Research. Reading, MA: Addison-Wesley, 1998.

LEONARD, E.; KATSANIS, L. P. The dimensions of prescription drug brand personality as identified by consumers. Journal of Consumer Marketing, v. 30, n. 7, p. 583-596, 2013.

LIPOVETSKY, G.; ROUX, E. O luxo eterno: da idade do sagrado ao tempo das marcas. Editora Companhia das Letras, 2005.

LOUIS, D.; LOMBART, C. Impact of brand personality on three major relational consequences (trust, attachment, and commitment to the brand). Journal of Product & Brand Management, v. 19, n. 2, p. 114-130, 2010.

MAEHLE, N.; OTNES, C.; SUPPHELLEN, M. Consumers' perceptions of the dimensions of brand personality. Journal of Consumer Behaviour, v. 10, n. 5, p. 290-303, 2011.

MALAR, L.; NYFFENEGGER, B.; KROHMER, H.; HOYER, W. D. Implementing an intended brand personality: a dyadic perspective. Journal of the Academy of Marketing Science, v. 40, n. 5, p. 728-744, 2012.

MALIK, M. E.; NAEEM, B. Aaker’s Brand Personality Framework: A Critical Commentary. Journal of Basic and Applied Scientific Research, v. 2, n. 15, p. 11992-11996, 2012.

MANLOW, V.; NOBBS, K. Form and function of luxury flagships: An international exploratory study of the meaning of the flagship store for managers and customers. Journal of Fashion Marketing and Management: An International Journal, v. 17, n. 1, p. 49-64, 2013.

MARTINEAU, P. The personality of the retail store. Harvard Business Review, v.36, 1958.

MATHUR, P.; JAIN, S. P.; MAHESWARAN, D. Consumers' implicit theories about personality influence their brand personality judgments. Journal of Consumer Psychology, v. 22, n. 4, p. 545-557, 2012.

MÉNDEZ, J. I. R.; MURPHY, S. A.; PAPADOPOULOS, N. The US brand personality: A Sino perspective. Journal of Business Research, v. 66, n. 8, p. 1028-1034, 2013.

MILAS, G.; MLAČIĆ, B. Brand personality and human personality: Findings from ratings of familiar Croatian brands. Journal of Business Research, v. 60, n. 6, p. 620-626, 2007.

MÖLLER, J.; HERM, S. Shaping retail brand personality perceptions by bodily experiences. Journal of Retailing, v. 89, n. 4, p. 438-446, 2013.

MOORE, C. M.; DOHERTY, A. M.; DOYLE, S. A. Flagship stores as a market entry method: the perspective of luxury fashion retailing. European Journal of Marketing, v. 44, n. 1/2, p. 139-161, 2010.

MOYA, M. D.; JAIN, R. When tourists are your “friends”: Exploring the brand personality of Mexico and Brazil on Facebook. Public Relations Review, v. 39, n. 1, p. 23-29, 2013.

MUNIZ, K. M.; MARCHETTI, R. Z. Brand personality dimensions in the Brazilian context. BAR, Braz. Adm. Rev., v. 9, n. 2, Rio de Janeiro, jun. 2012.

NARESH, G. Do brand personalities make a difference to consumers? Procedia - Social and Behavioral Sciences, v. 37, p. 31-37, 2012.

NOBRE, H.; BECKER, K.; BRITO, C. Brand relationships: a personality-based approach. Journal of Service Science and Management, v. 3, n. 2, p. 206, 2010.

PARK, J. K.; JOHN, D. R. Capitalizing on brand personalities in advertising: The influence of implicit self-theories on ad appeal effectiveness. Journal of Consumer Psychology, v. 22, n. 3, p. 424-432, 2012.

PARKER, B. T. A comparison of brand personality and brand user-imagery congruence. Journal of Consumer Marketing, v. 26, n. 3, p. 175-184, 2009.

PIANARO, L.; MARCONDES, R. C. Identificação de conceitos, significado e atributos de luxo no mercado de roupas e acessórios. Revista Alcance, v. 17, n. 1, p. 073-083, 2010.

PIANARO, L.; MARCONDES, R. C. Estratégias de marketing no mercado de roupas e acessórios de luxo. Revista de Administração FACES, v. 7, n. 1, 2008.

PLUMMER, J. How personality makes a difference. Journal of Advertising Research, v.24, p.27-31, dez./jan. 1985.

PONTES, N. G.; PARENTE, J. G. Personalidade de marca: como se mede. In: Encontro Nacional da Associação Nacional de Pós-Graduação e Pesquisa em Administração, 2008. Anais... Rio de Janeiro: ANPAD, 2008.

RAMPL, L. V.; KENNING, P. Employer brand trust and affect: linking brand personality to employer brand attractiveness. European Journal of Marketing, v. 48, n. 1/2, p. 218-236, 2014.

RIEWOLDT, O. Brandscaping: worlds of experience in retail design. Springer Science & Business Media, 2002.

ROMANIUK, J.; EHRENBERG, A. Do brands lack personality? Marketing Theory, v. 12, n. 3, p. 333-339, 2012.

SCHMITT, B. The consumer psychology of brands. Journal of Consumer Psychology, v. 22, n. 1, p. 7-17, 2012.

SCUSSEL, F. B. C.; DEMO, G. Personalidade de Marca: Itinerários da Produção Nacional e Agenda de Pesquisa. Revista Brasileira de Marketing, v. 15, n. 3, p. 340-354, 2016.

STREHLAU, S. Marketing do luxo. São Paulo: Cengage Learning, 2013.

STREHLAU, S.; FREIRE, O. B. L. Propriedades da escala Brand Luxury Index (BLI) no Brasil. Revista de Administração da Unimep, v. 11, n. 2, p. 82-102, 2013.

SUNG, Y.; CHOI, S. M.; AHN, H.; SONG, Y. A. Dimensions of Luxury Brand Personality: Scale Development and Validation. Psychology & Marketing, v. 32, n. 1, p. 121-132, 2015.

SUPPHELLEN, M.; GRONHAUG, K. Building foreign brand personalities in Russia: the moderating effect of consumer ethnocentrism. International Journal of Advertising, v. 22, n. 2, p. 203-226, 2003.

TABACHNICK, B. G.; FIDELL, L. S. Using multivariate statistics. 6 ed. Boston: Pearson Allyn And Bacon, 2013.

VIGNERON, F.; JOHNSON, L. W. Measuring perceptions of brand luxury. The Journal of Brand Management, v. 11, n. 6, p. 484-506, 2004.

ZENTES, J.; MORSCHETT, D.; SCHRAMM-KLEIN, H. Brand personality of retailers–an analysis of its applicability and its effect on store loyalty. The International Review of Retail, Distribution and Consumer Research, v. 18, n. 2, p. 167-184, 2008.

Downloads

Publicado

2017-10-27

Edição

Seção

Artigos Científicos