Strategic knowledge management in brazilian organizations


  • Rivadávia Correa Drummond de Alvarenga



Knowledge management, Strategic information management, Enabling context or “Ba”, Knowledge management conceptual umbrella metaphor, Knowledge and information management


Investigates the theme known as “Knowledge Management” (KM) in three large Brazilian organizations trying to discuss its concepts, constituent elements, managerial approaches and tools, while aiming at leaving behind the purely terminological discussion, which is innocuous and naive. The basic presuppositions were two: (i) most of what it´s referred to or named KM is actually “Information Management” (IM) and IM is just one of the components of KM. KM is more than simply IM due to the fact that it includes and incorporates other concerns, such as the creation, use and sharing of information and knowledge in the organizational context; (ii) a conceptual model or map can be formulated based on three basic conceptions: (a) a strategic conception of information and knowledge, (b) the introduction of such strategy in the tactical and operational levels through the several managerial approaches and informaion technology tools and (c) the creation of an organizational space for knowledge. The main objective is to investigate and analyze the conceptions, motivations, practices and results of KM effectively implemented in three large Brazilian organizations. The qualitative research strategy used was the study of multiple cases with incorporated units of analysis and three criteria ere observed for the judgment of the quality of the research project: validity of the construct, external validity and reliability. Multiple sources of evidence were used and data analysis consisted of three flows of activities: data reduction, data displays and conclusion drawing/verification. The results confirmed the presuppositions and the fact that KM means a rethinking of management practices in the information ea. It was also identified that the main challenges facing organizations committed to KM have its focus on change management, cultural and behavioral issues and the creation of an enabling context that favors the creation, use and sharing of information and knowledge.






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