SOBRE A LÓGICA DAS RELAÇÕES ENTRE TQM E INOVAÇÃO: INSIGHTS E PROPOSIÇÕES TEÓRICAS

Autores

  • Rodrigo Marques de Almeida Guerra Universidade de Caxias do Sul (UCS)
  • Cosmo Severiano Filho [In memoriam] Universidade Federal da Paraíba (UFPB)
  • Vilmar Antônio Gonçalves Tondolo Universidade de Caxias do Sul (UCS)

DOI:

https://doi.org/10.19177/reen.v8e320153-30

Palavras-chave:

TQM, Inovação, Tipos de Inovações.

Resumo

O presente estudo tem o objetivo principal de compreender, por meio de uma revisão sistemática da literatura, a relação entre TQM e inovação, com o intuito de gerar insights e proposições teóricas. Para isso foram analisados 16 dos 20 principais artigos obtidos da base de dados Scopus por meio dos termos TQM e inovação, além de 23 publicações adicionais, obtidas de forma reversa daquelas revisadas, totalizando 39 textos. Os resultados da pesquisa sugerem que: TQM e inovação possuem diversos pontos convergentes; poucos estudos correlacionam o elemento trabalho em equipe aos cinco tipos de inovação; estudos anteriores associam melhoria contínua à inovação incremental; existem poucas evidências sobre a relação existente entre TQM e inovação radical.

Biografia do Autor

Rodrigo Marques de Almeida Guerra, Universidade de Caxias do Sul (UCS)

Doutorando em Administração pela Pontifícia Universidade Católica do Rio Grande do Sul, PUCRS, Brasil, com Ampla Associação com a Universidade de Caxias do Sul, UCS, Brasil (2014-Atual). É Mestre em Engenharia de Produção (2005) pela Universidade Federal da Paraíba (UFPB), Especialista em Gestão da Qualidade e Produtividade (2002) pela UFPB, Especialista em Logística Empresarial (2003) pela Universidade Potigua (UNP) e Graduado em Administração (2001) pela UFPB. Atualmente, é Professor do Curso de Administração (Graduação e Especialização) da Universidade de Caxias do Sul (UCS). Exerce o Cargo de Coordenador do Curso de Administração (Graduação), além de Cursos de Extensão e Especialização (Lato Sensu) no Núcleo Universitário de Farroupilha da UCS (NUFAR). Atua no Grupo de Pesquisa, na Categoria Pesquisador Associado Docente, do EC2M - Observatório: Câmara de Estudos em Engenharia de Custos e Modelagem de Métricas, do Departamento de Engenharia de Produção da UFPB, com Cadastro no Diretório dos Grupos de Pesquisa do Brasil - CNPq. Tem Experiência na Área de Administração e Engenharia de Produção, atuando principalmente nos seguintes temas: Inovação, Capacidades Dinâmicas, Ambidestria Organizacional e Modelagem de Equações Estruturais.

Cosmo Severiano Filho [In memoriam], Universidade Federal da Paraíba (UFPB)

Pós-Doutorado Sênior em Administração (Organizational Performance and Manufacturing System) na Universidade Federal de Pernambuco (PROPAD/UFPE).Doutorado em Engenharia de Produção pela Universidade Federal de Santa Catarina, Brasil (1995). Professor Associado da Universidade Federal da Paraíba, Brasil

Referências

ABRUNHOSA, A.; MOURA SÁ, P. Are TQM principles supporting innovation in the Portuguese footwear industry? Technovation, v. 28, n. 4, p. 208-221, 2008.

AGARWAL, R.; GREEN, R.; BROWN, P. J.; RANDHAWA, K. Determinants of quality management practices: an empirical study of New Zealand manufacturing firms. International Journal of Production Economics, v. 142, n. 1, p. 130-145, 2013.

AHIRE, S. L.; RAVICHANDRAN, T. An innovation diffusion model of TQM implementation. IEEE Transactions on Engineering Management, v. 48, n. 4, p. 445-464, 2001.

ATUAHENE-GIMA, K. Market orientation and innovation. Journal of Business Research, v. 35, n. 2, p. 93-103, 1996.

BIEDENBACH, T.; MÜLLER, R. Absorptive, innovative and adaptive capabilities and their impact on project and project portfolio performance. International Journal of Project Management, v. 30, n. 5, p. 621-635, 2012.

BON, A. T.; MUSTAFA, E. M. A. Impact of Total Quality Management on innovation in service organizations: literature review and new conceptual framework. Procedia Engineering, v. 53, p. 516-529, 2013.

BUNNEY, H. S.; DALE, B. G. The implementation of quality management tools and techniques: A study. The TQM Magazine, v. 9, n. 3, 183-189, 1997.

CALVO-MORA, A.; PICÓN, A.; RUIZ, C.; CAUZO, L. The relationships between soft-hard TQM factors and key business results. International Journal of Operations & Production Management, v. 34, n. 1, p. 115-143, 2014.

COLURCIO, M. TQM: a knowledge enabler? The TQM Magazine, v. 21, n. 3, p. 236-248, 2009.

DAMANPOUR, F.; GOPALAKRISHNAN, S. Theories of organizational structure and innovation adoption: the role of environmental change. Journal of Engineering and Technology Management, v. 15, n. 1, p. 1-24, 1998.

DEMING, W. E. Qualidade: a revolução da administração. Rio de Janeiro: Saraiva, 1999.

DERBYSHIRE, J. The impact of ambidexterity on enterprise performance: Evidence from 15 countries and 14 sectors. Technovation, v. 34, n. 10, p. 574-581, 2014.

EHIGIE, B. O.; MCANDREW, E. B. Innovation, diffusion and adoption of quality management (TQM). Management Decision, v. 43, n. 6, p. 925-940, 2005.

FEIGENBAUM, A. V. Controle da qualidade total. 4 v. São Paulo: Makron Books, 1994.

FENG, J.; PRAJOGO, D. I.; TAN, K. C.; SOHAL, A. S. The impact of TQM practices on performance: a comparative study between Australian and Singaporean organizations. European Journal of Innovation Management, v. 9, n. 3, p. 269-278, 2006.

FLYNN, B. B.; SCHROEDER, R. G.; SAKAKIBARA, S. A framework for quality management research and an associated measurement instrument. Journal of Operations Management, v. 11, n. 4, p. 339-366, 1994.

FOTOPOULOS, C. B.; PSOMAS, E. L. The impact of "soft" and "hard" TQM elements on quality management results. International Journal of Quality & Reliability Management, v. 26, n. 2, p. 150-163, 2009.

HILL, F.; COLLINS, L. K. The roles of TQM and BPR in organisational change strategies: a case study investigation. International Journal of Quality & Realiability Management, v. 17, n. 6, p. 614-635, 2000.

HOANG, D. T.; IGEL, B.; LAOSIRIHONGTHONG, T. The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality & Reliability Management, v. 23, n. 9, p. 1092-1117, 2006.

HUNG, R. Y. Y.; LIEN, B. Y.; YANG, B.; WU, C.; KUO, Y. Impact of TQM and organizational learning on innovation performance in the high-tech industry. International Business Review, v. 20, n. 2, p. 213-225, 2011.

JURAN, J. M. Juran na liderança pela qualidade. 2.ed. São Paulo: Pioneira, 1993.

KAYNAK, H. The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, v. 21, n. 4, p. 405-435, 2003.

KIM, D.; KUMAR, V.; KUMAR, U. Relationship between quality management pratices and innovation. Journal of Operations Management, v. 30, n. 4, p. 295-315, 2012.

KIM, W. C.; MARBOUGNE, R. Strategy, value innovation, and the knowledge economy. Sloan Management Review, v. 2, spring, p. 41-54, 1999.

LAGROSEN, Y.; LAGROSEN, S. The effects of quality management: a survey of Swedish quality professionals. International Journal of Operations & Production Management, v. 25, n. 10, p. 940-952, 2005.

LINDERMAN, K.; SCHROEDER, R. G.; ZAHEER, S.; LIEDTKE, C.; CHOO, A. S. Intergrating quality management practices with knowledge creation processes. Journal of Operations Management, v. 22, n. 6, p. 589-607, 2004.

MELE, C.; COLURCIO, M. The evolving path of TQM: towards business excellence and stakeholder value. International Journal of Quality & Reliability Management, v. 23, n. 5, p. 464-489, 2006.

MOLINA, L. M.; LLORÉNS-MONTES, J.; RUIZ-MORENO, A. Relationship between quality management practices and knowledge transfer. Journal of Operations Management, v. 25, n. 3, p. 682-701, 2007.

PEKOVIC, S.; GALIA, F. From quality to innovation: evidence from two french employer surveys. Technovation, v. 29, n. 12, p. 829-842, 2009.

PERDOMO-ORTIZ, J.; GONZÁLEZ-BENITO, J.; GALENDE, J. Total quality management as a forerunner of business innovation capability. Technovation, v. 26, n. 10, p. 1170-1185, 2006.

PINHO, J. C. TQM and performance in small medium enterprises: the mediating effect of customer orientation and innovation. International Journal of Quality & Reliability Management, v. 25, n. 3, p. 256-275, 2008.

POWELL, T. C. Strategic planning as competitive advantage. Strategic Management Journal, v. 13, p. 551-558, 1992.

POWELL, T. C. Total Quality Management as competitive advantage: a review and empirical study. Strategic Management Journal, v. 16, n. 1, p. 15-37, 1995.

PRAJOGO, D. I.; HONG, S. W. The effect of TQM on performance in R&D environments: A perspective from South Korean firms. Technovation, v. 28, n. 12, p. 855-863, 2008.

PRAJOGO, D. I.; SOHAL, A. S. The relationship between TQM practices, quality performance, and innovation performance: An empirical examination. Internacional Journal of Quality and Reliability Management, v. 20, n. 8, p. 901-918, 2003.

PRAJOGO, D. I.; SOHAL, A. S. The integration of TQM and technology/R&D management in determining quality and innovation performance. Omega, v. 34, n. 3, p. 296-312, 2006.

PRAJOGO, D. I.; SOHAL, A. S. TQM and innovation: a literature review and research framework. Technovation, v. 21, n. 9, p. 539-558, 2001.

PRAJOGO, D. I.; SOHAL, A. S. The multidimensionality of TQM practices in determining quality and innovation performance: an empirical examination. Technovation, v. 24, n. 6, p. 443-453, 2004.

ROWE, F. What literature review is not: diversity, boundaries and recommendations. European Journal of Information Systems, v. 23, n. 3, p. 241-253, 2014.

SADIKOGLU, E.; ZEHIR, C. Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, v. 127, n. 1, p. 13-26, 2010.

SAMSON, D.; TERZIOVSKI, M. The relationship between total quality management practices and operational performance. Journal of Operations Management, v. 17, n. 4, p. 393-409, 1999.

SANTOS-VIJANDE, M. L.; ÁLVAREZ-GONZÁLEZ, L. Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence. Technovation, v. 27, n. 9, p. 514-532, 2007.

SHAN, S.; ZHAO, Q.; HUA, F. Impact of quality management practies on the knowledge creation process: the chinese aviation firm perspective. Computers & Industrial Engineering, v. 64, n. 1, p. 211-223, 2013.

SHIBA, S.; GRAHAM, A.; WALDEN, D. TQM: quatro revoluções na Gestão da Qualidade. Porto Alegre: Artes Médicas, 1997.

SILA, I.; EBRAHIMPOUR, M. An investigation of the total quality management survey based research published between 1989 and 2000: a literature review. International Journal of Quality & Reliability Management, v. 19, n. 7, p. 902-970, 2002.

SINGH, P. J.; POWER, D.; CHUONG, S. C. A resource dependence theory perspective of ISO 9000 in managing organization environment. Journal of Operations Management, v. 29, n. 1-2, p. 49-64, 2011.

SINGH, P. J.; SMITH, A. F. R. Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management, v. 15, n. 5, p. 394-401, 2004.

STUART, I.; MCCUTCHEON, D.; HANDFIELD, R.; MCLACHLIN, R.; SAMSON, D. Effective case research in operations management: a process perspective. Journal of Operations Management, v. 20, n. 5, p. 419-433, 2002.

TERZIOVSKI, M.; SAMSON, D. The link between total quality management practice and organisational performance. Internacional Journal of Quality and Reliability Management, v. 16, n. 3, p. 226-237, 1999.

TONDOLO, V. A. G.; BITENCOURT, C. C. Compreendendo as capacidades dinâmicas a partir de seus antecedentes, processos e resultados. Brazilian Business Review, v. 11, n. 5, p. 124-147, 2014.

UTTERBACK, J. M.; ABERNATHY, W. J. A dynamic model of process and product innovation. Omega - The International Journal of Management Science, v. 3, n. 6, p. 639-656, 1975.

VOUZAS, F.; PSYCHOGIOS, A. G. Assessing manager´s awareness of TQM. The TQM Magazine, v. 19, n. 1, p. 62-75, 2007.

WIND, J.; MAHAJAN, V. Issues and opportunities in new product development: an introduction to the special issue. Journal of Marketing Research, v. 34, n. 1, p. 1-12, 1997.

WOLFSWINKEL, J. F.; FURTMUELLER, E.; WILDEROM, C. P. M. Using grounded theory as a method for rigorously reviewing literature. European Journal of Information Systems, v. 22, n. 1, p. 45-55, 2013.

YOUNG, G. J.; CHARNS, M. P.; SHORTELL, S. M. Top manager and network effects on the adption of innovative management practices: a study of TQM in a public hospital system. Strategic Management Journal, v. 22, n. 10, p. 935-951, 2001.

ZEHIR, C.; ERTOSUN, Ö. G.; ZEHIR, S.; MÜCELDILLI, B. Total Quality Management practices effects on quality performance and innovative performance. Procedia - Social and Behavioral Sciences, v. 41, p. 273-280, 2012.

ZHOU, K. Z.; LI, C. How does strategic orientation matter in Chinese firms? Asia Pacific Journal of Management, v. 24, n. 4, p. 447-466, 2007.

Downloads

Publicado

2016-03-27

Edição

Seção

Artigos Científicos